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Server Management

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Overview

AlphaElite's server management offers to end your worries of downtime, fixing repeatative problems, and harden your server. Our service include proactive service monitoring, software updates and technical support. Customers can enjoy the freedom from having to worry about the well being your IT infrastructure and focus your energy on your core business.

We response rapidly to issues via multiple channels of communication like emails, IM, SMS and even direct phone calls. By taking up our service, our support team is always on the standby, 24x7, for your technical needs.

 

Service Details

Server-Management

24x7 Support Manning

We offer emergency support 24x7 with an average response time of less than 15 minutes.

Telephone Support

Alphaelite offers direct telephone support where you can explain your troubles to our technician live. It is always more reassuring to hear an expert voice in times of desperate need.

Monitoring

All servers handled by Alphaelite includes realtime monitoring. We use complex and custom software to ensure redunduncy and efficiency such that both you and our technician will be notified of any downtime within seconds.

server-management-smallServer Hardening/Updates

Servers handled by us will be constantly updated and harden to prevent spammers/hackers from infiltrating and destroying your web front for your business.

Control Panel Updates

If you are using hosting panels such as DirectAdmin, Cpanel, etc, AlphaElite offers additional support to help you keep up with the latest edition of these software.

Backup Management

AlphaElite pride ourselves in providing data redunduncy for our customers. As such, we use a custom scripted backup software written by ourselves to ensure that your data is secure. We distribute our backups to various storage media including our latest addition - cloud storage

Interested?

Please register your interest with us by dropping us an email here and we will get back to you asap regarding your enquiry.

Did You Know?

AlphaElite does hardware maintenance and upgrading at a quarterly basis.

Need Help?

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Contact Us

Send an enquiry to our sales department

Coming from another host?

We provide FREE WEBSITE MIGRATION when your switch over to us, ensuring a hassle free transit of your website.